Delivery, Exchange and Return

Delivery

Our products reach across the UAE. Each delivery is AED20.
Once your order is placed, it will be processed within 24hours. You should expect your orders within 48 hours from the time you receive a dispatch notification. Our delivery service is closed on Sunday, therefore, all orders after 5pm on a Saturday will be dispatched on Monday. 
If we have not delivered your order within 5 working days, you are entitled to a full refund if the order has not been dispatched.

Exchange and Return

We at Bumbabae want you to be completely satisfied with your purchase. If you receive a faulty or damaged item, we will be happy to exchange it for you at no additional cost.
In the event that the product you would like to have is out of stock, we will issue a full refund or store credit. 

Please contact us within 7 days of receiving your order and provide a clear photograph of the item in question and the area of fault/damage. We will then process your exchange and provide instructions for returning the faulty or damaged item.

However, if you simply change your mind about your purchase and wish to return it, we will charge a return shipping fee of AED20. Please note that the item must be in its original packaging and unused in order to be eligible for return.

To initiate a return, please contact us within 7 days of receiving your order and provide us with the reason for return. We will then provide instructions for returning the item and process your refund once we have received and inspected the item.

Please note that shipping charges are non-refundable, and the customer is responsible for all shipping costs associated with returning the item.

Exchange and Refund is not applicable for products bought on discount / on sale. 

Thank you for shopping with us, and please don't hesitate to contact us with any questions or concerns.